I have mine set at 11, using the Hoffman single cup V60 method. He recommends to grind finer for lighter roasts, maybe you’re facing under extraction problems.
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I use the Wilfa Uniform with V60 and April Brewer. My sweet spot is a 22 for a 1:15 ratio. If I'm doing a dense Ethiopian or something I'll usually bump to a 24 or 25.
With regards to tasting like the coffee shop what kind of water are you using? Good coffee shops usually use perfectly tuned water vs what many people use at home. I've found that to be the biggest difference. I use GC water mixed into distilled water and it gets me much closer to what I've had at a coffee shop.
Good to know. I remember that I hovered around the 22-24 area as well but with 15/250g ratio.
Yeah it could be the water, I should go there and ask them to use tap water instead to just get a feeling on the difference. I use tap because it is very high quality here, though I think that the coffee shop does filter theirs.