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Did you try using other frondend, like
Then go to the comment you're having trouble with to see if the problem still exists?
Someone opened an issue that might have simliar problem like yours:
I just jumped onto a.lemmy.world and the "parent comment" button, which performs the same function, does work as expected.
It's all comments, not just one. Well, all the ones I've tried today-- not all the comments on lemmy. haha
Those open issues do seem to be what I'm seeing.
So it seems it's issue from lemmy-ui (the default web UI that you mentioned).
You may need to wait until bug fix or possible solution appears.
However, just to be sure, can you try the other two frontend the listed above, to see if everything does work as you expected?
