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Me Bank deliberately puts customers on hold for minimum of 1 hour (aussie.zone)

submitted 6 months ago by [email protected] to c/[email protected]

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Anyone banking with Me Bank should be aware of the trick the bank ispulling. I have a home loan with Me bank and every time I call them I have to wait minimum of 1 hour on hold. So I thought let's try calling them early in the morning, mid day and in the evening before they close. All had the same result - around 1 hour hold. Tried on 8 different days and same result. Now its time to discharge my loan from them to some other bank

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[–] [email protected] 10 points 6 months ago (1 children)

Have you writtwn the times, and duration of phine calls down in a log? Maybe you can pass that on to the ACCC? You never know they might have received other complaints about 'Me' as well.

[–] [email protected] 8 points 6 months ago (1 children)

Already submitted a complaint.

[–] [email protected] 3 points 6 months ago

Nice one

[–] [email protected] 3 points 6 months ago

I used to be with ME bank but found their services getting worse and worse, not surprised to hear this to be honest.

[–] [email protected] 1 points 4 weeks ago

That's when google pixel phones 'hold for me' feature is insanely useful. Sometimes I even forget I'm on a call and on hold.