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I have never had a properly functioning oven before and now my brand new one is still wrong. :(
If it’s like mine then it’s a low speed fan on “bake” mode which has little impact on cakes. If you have a convection option, don’t use it when baking.
The only options are fan forced, grill with fan and grill without fan. I might try the grill option and put some foil on a rack above the cake to stop the top from burning. I've had to do this for many years as my last two ovens only had functioning grills.
What is the model number? So I know what not to get.