this post was submitted on 07 Jun 2024
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The cost however is not the same. I can totally see the occasional lawsuit as the cost of doing business for a company that employs AI.
This is almost certainly what we're looking at here. It's the Ford Pinto for the modern age. "So what if a few people get blown up/defamed? Paying for that will cost less than what we made, so we're still in the black." Yeah, that's grand.
Further, generative "AI's" and language models like these are fine when used for noncritical purposes where the veracity of the output is not a requirement. Dall-E is an excellent example, where all it's doing is making varying levels of abstract art and provided nobody is stupid enough to take what it spits out for an actual photograph documenting evidence of something, it doesn't matter. Or, "Write me a poem about crows." Who cares if it might file crows in the wrong taxonomy as long as the poem sounds nice.
Facts and LLM's don't mix, though.
While that works for "news agencies" it's a free money glitch when used in a customer support role for the consumer.
Edit: clarification
Pretty sure an airline was forced to pay out on a fake policy that one of their support bots spouted.