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American Airlines crew filmed my distress after wheelchair failed to arrive at Heathrow
(www.theguardian.com)
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Yea, the amount of stuff destroyed (or just lost) by airlines every day is staggering.
I used to fly for work, I bought high quality, expensive bags, once. My shit was always fucked up, lost more times than I could count. I stopped checking bags - I need my shit when I get there, since it's work. I don't have 3 days to wait, I'm only on-site for that long.
There's a reason why pilots have aluminum-framed bags, and they don't even check theirs.