Proton

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Empowering you to choose a better internet where privacy is the default. Protect yourself online with Proton Mail, Proton VPN, Proton Calendar, Proton Drive. Proton Pass and SimpleLogin.

Proton Mail is the world's largest secure email provider. Swiss, end-to-end encrypted, private, and free.

Proton VPN is the world’s only open-source, publicly audited, unlimited and free VPN. Swiss-based, no-ads, and no-logs.

Proton Calendar is the world's first end-to-end encrypted calendar that allows you to keep your life private.

Proton Drive is a free end-to-end encrypted cloud storage that allows you to securely backup and share your files. It's open source, publicly audited, and Swiss-based.

Proton Pass Proton Pass is a free and open-source password manager which brings a higher level of security with rigorous end-to-end encryption of all data (including usernames, URLs, notes, and more) and email alias support.

SimpleLogin lets you send and receive emails anonymously via easily-generated unique email aliases.

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Proton Drive warning: don't reinstall (lemmy.ml)

submitted 4 months ago by [email protected] to c/[email protected]

9 comments fedilink hide all child comments

A few months ago I installed Proton Drive on my new PC. It started having issues so I sent it back in for repair. I uninstalled Proton Drive then deleted my files for privacy.

Last week I installed Proton Drive again. To my surprise, it scrambled all of my files locally and remote. All my root folders were deleted and my root is now filled with "Delete conflict" files and folders.

I reported this to Proton immediately. After giving them my logs and details support told me...

This is expected: "Proton Drive is designed to synchronize ALL changes, even after long periods of not syncing"
No rollback is possible: "Please note that we are unable to revert this behavior. You will have to restore the files manually"
They plan to address this: "Regardless, we will absolutely be making improvements to avoid such problems in the future."

For me I have about 100 files to address, which is manageable, but for others I'm sure this would be a showstopper. The delete conflicts don't have version history either, so I have to figure out how to weave everything back together.

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[–] [email protected] 2 points 4 months ago (1 children)

@Dark_Arc @bl4kers

I can understand the confusion. But it kinda makes sense.... if my hypothesis is correct.

Proton Drive has the concepts of "My Files" and "Computers". Files stored under "Computer" (where you can have synced files for up to 10 computers, according to docs) tracks the files for each computer individually.

So when you uninstall Drive and delete the files, they are only stored in the cloud. But after reinstalling it again, it sees the files locally for that computer is gone ... so it gets removed in the cloud.

Had these files been moved to "My Files" in before the reinstall, this should not have happened.

At least, that's my theory.

[–] [email protected] 20 points 4 months ago

Still, I would expect a sync program to ask "hey, do you want these files restored, to merge the local state, or replace the remote state?" before doing anything else.