this post was submitted on 20 Oct 2023
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Asklemmy
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I recently ordered one and had some issues with it so I returned it. Would prefer one from another brand as I did not have a good experience with Framework.
Can I ask what issues you had? I have one on order.
So I ordered the DIY edition and when it arrived the screw to input the SSD was stripped and wouldn't budge. I emailed their support and they said they would replace the motherboard, and when that arrived it had the exact same stripped screw. I told them about it and they said to ship to their repair center so I did. I didnt receive further details about it for a week so I just decided to refund because it had already been more than a month since i first got it. Of course I could've waited a few more weeks for it but I urgently need a laptop now and don't think I could have waited that long.
The exact same thing happening twice seems somewhat unlikely... You sure you knew what you were looking at? I bought 3 Frameworks for different members of my family, DIY and preassembled, and had no problems.
Apparently there was a batch of laptops/mainboards that had this problem and I got really unlucky to get both from that batch
Damn, did you consider buying it used? Should be faster than what you any through and cheaper. And considering the modularity, less risk if the laptpp wasn't treated well.