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Tech workers - what did your IT Security team do that made your life hell and had no practical benefit? (lemmy.world)

submitted 10 months ago by [email protected] to c/[email protected]

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One chestnut from my history in lottery game development:

While our security staff was incredibly tight and did a generally good job, oftentimes levels of paranoia were off the charts.

Once they went around hot gluing shut all of the "unnecessary" USB ports in our PCs under the premise of mitigating data theft via thumb drive, while ignoring that we were all Internet-connected and VPNs are a thing, also that every machine had a RW optical drive.

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[–] [email protected] 42 points 10 months ago* (last edited 10 months ago) (1 children)

They set zscaler so that if I don't access an internal service for an unknown number of months, it means I don't need it "for my daily work", so they block it. If I want to access it again I need to open a ticket. There is no way to know what they closed and when they'll close something.

In 1 months since this policy is active, I already have opened tickets to access test databases, k8s control plane, quality control dashboards, tableau server...

I really cannot comment how wrong it is.

[–] [email protected] 30 points 10 months ago (1 children)

Zscaler is one of the worst products I've had the displeasure to interact with. They implemented it at my old job and it said that my home Internet connection was insecure to connect to the VPN. Cyber Sec guys couldn't figure out the issue because the logs were SO helpful.

Took working with their support to find that it has somehow identified my nonstandard address spacing on my LAN to be insecure for some reason.

I kept my work laptop on a separate vlan for obvious reasons.

[–] [email protected] 9 points 10 months ago (1 children)

Pretty sure it's some misapplied heuristics for previously identified bad clients, but that should only trigger an alert (with details!) in most cases and not block you if it's not also paired with any known malicious activity

[–] [email protected] 7 points 10 months ago

I'm going off memory from early 2021. But it was my private IP on the laptop using a Class B private address according to their support team. I was flabbergasted. Maybe they just expected every remote worker to use Class C or something. Who knows?