Lemmy Support

4651 readers

2 users here now

Support / questions about Lemmy.

Matrix Space: #lemmy-space

founded 5 years ago

MODERATORS

[email protected]

Validation emails are going to spam because our domain name is so new. What's the best way to get the message to users that they need to check their spam folders? (lemmy.ninja)

submitted 1 year ago by [email protected] to c/[email protected]

9 comments fedilink hide all child comments

I'm an admin on lemmy.ninja, a month-old Lemmy instance. Users are required to validate their emails, but the email sent to them to do this always ends up in the spam folder. There's nothing we can do about that. We've found, however, that if the users are told to go get it, they can find the mail and validate just fine.

What's the best way to get this message to users while they're creating their new account? Is there a file we can edit to add instructions about checking their spam folder while they're creating the "create" button?

I'm hoping someone has a creative solution. I know it won't be a 100% fix, but any little bit helps.

you are viewing a single comment's thread
view the rest of the comments

[–] Sami 8 points 1 year ago

If you set registration mode to requires application you can preface the application questionnaire with:

** CHECK YOUR SPAM FOLDER FOR AN EMAIL ** We can’t accept you until you have verified your email address.

But at the cost of having to manually approve each user.