Not The Onion

11842 readers

936 users here now

Welcome

We're not The Onion! Not affiliated with them in any way! Not operated by them in any way! All the news here is real!

The Rules

Posts must be:

Links to news stories from...
...credible sources, with...
...their original headlines, that...
...would make people who see the headline think, “That has got to be a story from The Onion, America’s Finest News Source.”

Comments must abide by the server rules for Lemmy.world and generally abstain from trollish, bigoted, or otherwise disruptive behavior that makes this community less fun for everyone.

And that’s basically it!

founded 1 year ago

MODERATORS

[email protected]

622

Air Canada must pay damages after chatbot lies to grieving passenger about discount – Airline tried arguing virtual assistant was solely responsible for its own actions (www.theregister.com)

submitted 7 months ago by [email protected] to c/[email protected]

57 comments fedilink hide all child comments

you are viewing a single comment's thread
view the rest of the comments

[–] [email protected] 1 points 7 months ago (1 children)

So what you're saying is that companies will start hiring LLMs as "independent contractors"?

[–] [email protected] 8 points 7 months ago

No, the company contracted the service from another company, but that's irrelevant. I'm saying that in any case, the company is responsible for any service it provides unless there's a disclaimer. Be that service a chat bot, a ticketing system, a store, workers.

If an Accenture contractor fucks up, the one liable for the client is Accenture. Now, Accenture may sue the worker but that's besides the point. If a store mismanaged products and sold wrong stuff or inputted incorrect prices, you go against the store chain, not the individual store, nor the worker. If a ticketing system takes your money but sends you an invalid ticket, you complain to the company that manages, it, not the ones that program it.

It's pretty simple actually.