Spotify

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This is a place to discuss and read news related to Spotify. Playlists can be posted in the Spotify playlist community.

Questions, and troubleshooting help is also welcome, as long as it isn't hostile to our community.

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Looking for assistance to get assistance from Spotify (lemmy.d.thewooskeys.com)

submitted 5 months ago by [email protected] to c/[email protected]

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I can't log into my Spotify account. I get "Incorrect username or password." I'm using my email address for my login.

I clicked "Forgot password" and entered my email address and Spotify said "Email sent. We sent you an email. Follow the instructions to get back into your account." But I didn't receive that email. I waited more than 24 hours, then tried again a couple times. It's not in my spam/junk folder either.

I tried creating a new account with the same email address, but Spotify says "This address is already linked to an existing account. To continue, log in."

Spotify's "reset password" FAQ doesn't cover this situation.

I clicked "Contact Spotify" from the footer of their support pages, and they offer support by sending them a message, contacting them on X or Facebook, or asking for support in their support community. I don't have an X or Facebook account, and when I click to send them a message they require me to log in! I visited their support community and typed my issue, but when I clicked "Post" to submit my issue they require me to log in!

Does anyone know how to contact a human at Spotify?

Thanks for assistance.

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[–] [email protected] 0 points 5 months ago (1 children)

Did you by any chance create your account as part of some free promotion from your ISP or phone company or something along those lines?

[–] [email protected] 0 points 5 months ago* (last edited 5 months ago) (1 children)

No, I created it on spotify's web page, not part of any promo, though it is a free account.

[–] [email protected] 0 points 5 months ago (1 children)

Who's your email provider?

[–] [email protected] 0 points 5 months ago (1 children)

Mailfence

[–] [email protected] 2 points 5 months ago (1 children)

Only reason I asked is I've seen a few email providers filter emails without even letting you know.

Outlook.com being the worst one.

Reach out to your email provider just to double check those emails aren't being silently filtered or dropped.

[–] [email protected] 2 points 5 months ago

Thanks for the suggestion