I had a user ask us to solve her problems slower because it made her feel stupid when we solved them immediately.
this post was submitted on 12 Jul 2024
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Not tech support, but in tech, a software team with a bunch of naive Indian expats named one of the software sprints "mandigo" after Django Unchained. Only me and and Northern Irishman got it and we laughed our asses off.
First, you misspelled mandingo and, second, if they knew enough English to catch that word then they knew what they were doing, at least to a degree. In the movie the only time the term is said it's in a conversation about having slaves fight each other.
In short: calling that bullshit. Hell I'd bet $50 you haven't even watched the movie.
Before I was officially in tech support but I was the unofficial helper in my office. I don't recall the exact issue this person was having on their desktop but I went over to help and said "have you tried restarting?" This person, a millennial, probably younger or the same age as me, then pressed the power button on the monitor to "restart". I'm still reeling.
I had changed into scrubs, booties and hair cover to go into an operating theatre and repair a printer. I didn't want to have to come out and do all that again if someone had forgotten to charge the electric screwdriver, so I revved it a couple of times while standing in the charge room, which was fully visible from the hallway. A passer-by glanced my way at the noise, did a double take at what might have been a surgeon testing off-the-shelf power tools before starting a procedure, and walked into a trash can. 😁