this post was submitted on 20 Sep 2024
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aaeven just a machine learning model capable of searching for information and accurately returning an answer with a list of references supporting the claims would be huge for many industries and individuals.
it could help replace customer service with a competent replacement (if the company actually spent the effort to provide necessary features to the customer ui), search through software documentation to help programmers, and hopefully be a better version of what google was.
LLMs are kinda, sorta there already, aren't they?
Yes and no. They can do the job but they are too easily tricked and too quick to hallucinate to be able to reliably do the job.
Compared to a human after 8 hours of continuous customer support, you're going to have far more errors of a much greater variety and risk with any current llm models compared to any human that isn't actively attempting to destroy your company