Giuseppe "Pino" Pinelli (1928 - 1969) was an Italian railroad worker and anarchist who fell to his death on this day in 1969 while being detained by Italian police. His death became the subject of the play "Accidental Death of an Anarchist" by Dario Fo.
Pinelli was a member of the Milan-based anarchist association named "Ponte della Ghisolfa", and was also the secretary of the Italian branch of the Anarchist Black Cross. He organized young anarchists in the "Gioventu Libertaria" (Libertarian Youth) in 1962 and helped found the "Sacco and Vanzetti anarchist association" in 1965.
A few days before Pinelli's death, Italian fascists from the "Ordine Nuovo" orchestrated a bombing campaign in Milan; one bomb in Piazza Fontana killed 17 people and injured 88. The bombing was blamed on Italian anarchists, and Pinelli was detained along with many other leftists, including Pietro Valpreda, who was falsely convicted and served eighteen years in prison.
Just before midnight on December 15th, 1969, Pinelli fell to his death from a fourth floor window of the Milan police station. Three police officers interrogating Pinelli, including Commissioner Luigi Calabresi, were put under investigation in 1971 for his death, but legal proceedings concluded it was due to accidental causes.
Calabresi was later gunned down at his home in 1972, for which left-wing journalist Adriano Sofri was convicted in 1997.
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Depending on their call routing system there may be a delay, so if they catch you halfway through a sentence it could be jarring. Secondly they may be waiting for a generic 'hello?' or an indication that the call has connected before they start on their own script "Hi I'm XXX how can I help you today?". If the script starts one or two lines in from the reinforced routine it may take a moment to recalibrate.
I always make sure to start "Hello?" or else wait for them to speak first, nobody's like losing the front of my spiel, that I know of anyway. It's just weird, what is the (unspoken) intended progression of this interaction on a phone to talk to people about assistance???
Eeeeeeeee
I do the same thing (have all my ducks in a row before I ever think of picking up the phone). also, I worked at an answering service that took calls for everything from emergency after-hours communications for a teaching hospital to HVAC and plumbing to apartment maintenance to Red Cross to tree trimming to ... you get the idea.
in my experience, having your shit entirely in order for a call to any sort of service desk is unusual. they're probably just taking a moment to switch from their default "need to carefully guide this call" mental script.
so essentially, @[email protected] is correct
I might also be faking them out sometimes if this is the case, because often people just say "call x place!" and so I call x place having no idea what to expect, and they sort of have to guide the call anyway.
It's all equally possible probably, I tend to assume the worst because of neuronormativity honestly. Hard to tell when I shouldn't...
It sounds like you're doing things the Right Way, speaking myself as a person who's on both sides of the phone. Don't want to make light of your struggles but maybe your presence and aura just momentarily shocks them down the phone line, and they know they're communing with a seriously rad individual.