this post was submitted on 20 Nov 2023
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Linux Questions
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Looks like the network mount is the problem.
Now you need to find out more. You can try setting up a mount outside the VPN network and check if that causes the same problem.
If it does, there is something going wrong with mounting over a network.
If it does not, you can try mounting a different location on the same drive through VPN. If a different folder or location does not cause problems, you know you have to look at the specific location that is causing problems.
If a different location on the same drive still causes problems, it could be your VPN connection causing problems or maybe the drive is failing. Check the drive for errors, and check if your VPN does work properly overall.
This should be a decent start to figuring out where the problem is.
Also make sure to check permissions, since it sounds like the Save as screen is trying to access the location but it does not get the proper response. See if you can access the location in a file explorer.
Thanks for those suggestions! I'll try them all systematically & report back!
You mention one possibility that the network drive might be failing. That's very interesting, because two similar network drives had hardware failures over the weekend & my work's IT took >3 days to bring them back. That's pretty unusual, I wonder if those events could be connected to my issue?
Its possible but I would leave backend troubleshooting to your IT department