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New York sues SiriusXM, accusing company of making it deliberately hard to cancel subscriptions (apnews.com)

submitted 11 months ago by [email protected] to c/[email protected]

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NEW YORK (AP) — New York’s attorney general filed suit Wednesday against SiriusXM, accusing the satellite radio and streaming service of making it intentionally difficult for its customers to cancel their subscriptions.

Attorney General Latitia James’ office said an investigation into complaints from customers found that SiriusXM forced subscribers to wait in an automated system before often lengthy interactions with agents who were trained in ways to avoid accepting a request to cancel service.

“Having to endure a lengthy and frustrating process to cancel a subscription is a stressful burden no one looks forward to, and when companies make it hard to cancel subscriptions, it’s illegal,” the attorney general said in a statement.

The company disputed the claims, arguing that many of the lengthy interaction times cited in the lawsuit were based on a 2020 inquiry and were caused in part by the effects of the pandemic on their operations. The company said many of its plans can be canceled with a simple click of a button online.

Attorney General Letitia James' Statement

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[–] [email protected] 11 points 11 months ago

They should have included gyms as part of this.

I will never sign up with Planet Fitness ever again.

The law should be that however you can sign up should be how you can cancel. If you can sign up online or at any gym and use any other gym, then you should be able to cancel online or at any gym.

PF told me I had to go to the PF I joined up at. Doesn’t matter that I moved 70 miles away. The only exception is to send a specific letter in a specific way to that location and then you’ll supposedly get it canceled.

Fuck companies that do that. You make plenty off people forgetting they have a membership. Least you can do is let the smart ones off when they ask politely.