Technology

Not just hard, outright fraudulent.
A decade or so ago, my wife got a subscription with her new car. When the "free" period was set to expire, she called them up and specifically stated that she wanted to cancel. They went though the obligatory, "but we can get you this great deal". She stayed firm and insisted they cancel it. A couple days later, Sirius charged our credit card for a year's subscription. Thankfully, when I called and explained to a manager that either they could reverse the charge or I could have my lawyer call and ask them to reverse the charge, they agreed to do it. But fuck, that should not have been necessary. SiriusXM can go die in a fire.

My dad once thought he cancelled and realized he was still paying it for six months later.

Deliberately hard and man, once you are on their list they WILL NOT go away.

My first attempt to cancel my SiriusXM subscription saw the agent tell me that it was "impossible" because I had "just renewed." It was true that I had recently renewed, but only because I had forgotten to cancel it in time. Since that was my mistake I was willing to just let it go and just use the service another year. But in order to stop that from happening again, I wanted to cancel early, which they didn't let me do.

My second attempt three months later saw the agent protest again, saying that I should call back when it was closer to renewal. This time I put my foot down and got them to cancel my renewal.

Or so I thought.

I finally had to call them again eight months later after I started getting emails hyping up my impending renewal. It seems that instead of outright canceling, they had instead put a note on my file to cancel at a later date - a note I'm presuming they were going to ignore.

Maybe their system really did make it impossible for front-line agents to cancel to far out from the renewal date. That would explain the agents' behaviour, and if true it makes SiriusXM look even worse

Definitely the worst experience I've ever had trying to cancel a subscription.

Good work NY AG

I have dealt with their bullshit too and can confirm that it is a bullshit hassle to cancel their shitty satellite radio service

They should have included gyms as part of this.

I will never sign up with Planet Fitness ever again.

The law should be that however you can sign up should be how you can cancel. If you can sign up online or at any gym and use any other gym, then you should be able to cancel online or at any gym.

PF told me I had to go to the PF I joined up at. Doesn’t matter that I moved 70 miles away. The only exception is to send a specific letter in a specific way to that location and then you’ll supposedly get it canceled.

Fuck companies that do that. You make plenty off people forgetting they have a membership. Least you can do is let the smart ones off when they ask politely.

SiriusXM sucks ass

I sold my car that had a satellite enabled radio and bought a car that didn’t. I actually wanted to keep my subscription but change it to a streaming only plan. I tried at least 3 times to get that set up and each time I thought we were good it turned out that we weren’t. I eventually got fed up enough to cancel my sub outright. I get an email every day with a new deal for a streaming only plan but there’s no way I’ll go back after that experience.

I'm in California, where it is legally required for them to provide an online cancellation if that's how you signed up.

They have a cancellation link, but if you click it, it takes you to a fake error page.

"...it’s illegal,” the attorney general said in a statement."

So why is no one in jail? If I break the law, the state must sue me to enforce?

Fuck SiriusXM. I made a mistake of signing up for their free trial and spent countless hours to cancel the “free trial”. Had to get my credit card provider involved. Will never do business with XM again. I wish my car had an option to remove the fucking chip.

I feel like this is about 10 years too late. I didn’t know they were even still around. My wife and I had a similarly tough time canceling.

really? i've been using SXM for over a decade. i've never seen a company that is so desperate to keep their customers. they'll do pretty much anything you ask of them.

tired of paying the bill? then don't. they'll cut it off after a few months. then they'll call and be willing to forgive the past bill, cut you back on, and you probably won't even have to pay it for another month or two.

whenever whatever deal i'm on expires, i simply call them up and tell them i'm thinking about cancelling. they'll usually offer something like service for $5 a month, if i'll pay for 6 months at a time or something.

i've never had even a hint of trouble with them in the last decade.

I don’t know how people listen to satellite radio for music, the bitrate is horrible.