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The main difference for me, is that I refuse to use the IM.
I have email for text, I have an office phone for voice, and I have a cell phone for voice & text.
No. I don't need to keep a separate browser window open just because someone might want to use a different system that does the same thing.
I even set a permanent away message that says "I will never see this, send me an email." But every now and then I still get an email alert that I have an unread IM from 2 weeks ago.
EDIT: I'm guessing the downvotes are from the people who are still waiting for an IM response. ๐คท๐ปโโ๏ธ
Imagine having three independent IM type systems that one is expected to keep on top of at the same time. Ugh.
Thankfully, that nightmare is finally over and we are back to one.
I get it but I don't. If I am on the factory floor and need someone to be where I am the IM is the best way. If I call they could be away from their desk or not in a position to get a phone call. If I email it might not get their attention.
The IMs don't even go to my phone, just my office computer.
For me, I'd rather not set the expectation that people can text me. I'd rather that conversation happen in IM.
But that was already the expectation when I was hired. IM was not.