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Do you sometimes lose your patience when dealing with a co worker or friend who is barely capable of using a computer or smart phone? (lemmy.world)

submitted 6 months ago by [email protected] to c/[email protected]

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[–] [email protected] 28 points 6 months ago* (last edited 6 months ago) (2 children)

I'm losing my patience with three people. In none of the cases it's tech illiteracy, it's something interacting with it:

Friend who calls me every 2~3 months because he forgot his Facebook password. It reached a point that I annotated his password in my machine, but I don't need it because I memorised it.
Neighbour who sends a 10min audio file, full of contextually irrelevant stuff, to ask a simple "how do I do X?". No, 10min is not an exaggeration.
Mum. Asking her any relevant piece of info means asking the same question up to five times in a row, because: she didn't hear it, didn't pay attention to it, answered something "random", assigned it a name that only her knows.

I'm not even a "computer guy" dammit. I don't work with programming, IT, or related.

[–] [email protected] 9 points 6 months ago (1 children)

I worked at a Verizon store and had a few customer's passwords memorized because they were in with problems weekly.

[–] [email protected] 5 points 6 months ago* (last edited 6 months ago) (1 children)

Ouch.

How many of those were Karens expecting this to be your job? Just curious, it's one thing to help clueless people, another to help clueless and entitled ones. (At least the friend that I mentioned is a bro. A dumbarse when it comes to this stuff, but still a bro.)

[–] [email protected] 4 points 6 months ago

There were plenty of Karens, but I only went the extra mile of setting things up for friendly people.

Just a heads up, if seemingly simple things can only be fixed by going away and calling someone else, there's a good chance you could have been nicer.

Of course, sometimes that is the only way.

[–] [email protected] 5 points 6 months ago (1 children)

I get #1 from my family rather often. And I set them up with password managers. SIGH

[–] [email protected] 8 points 6 months ago (1 children)

At this rate I don't even know what to do:

2FA - he struggles with it, so I had to turn it off
writing his password in a piece of paper, telling him to store it - he lost it
making an easy to remember password for him - he's still forgetting it
telling him "I don't remember" - he'll come here and ask me to reset it

What concerns me the most is that, if I didn't do this for him, someone else would. And some people give no fucks about the others' privacy. Like, I'm grateful that he trusts me, but he shouldn't be relying on trust on first place!

[–] [email protected] 5 points 6 months ago

Yeah, I might get to the point with him where I say, " if you can't manage your password, it's not really safe for you to be using Facebook. There are too many bad actors who try to take advantage of people online."

Either he should have enough wit about him to remember where he has stored his password (sticky note under keyboard?) or he probably shouldn't be sharing things online. He is going to get scammed.