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I once got a tip prompt on one of those self service kiosks that defaulted to 15%, had options for 20%, and 25%, and there wasn't a button for no tip.
To not leave a tip, I had to hit Custom, and type in 0.00. They obviously wanted to make leaving no tip as hard as possible without removing it altogether.
What store was this at?
It was at some chicken place at a local mall.
This is the way most of the ones around me work. It's extra frustrating because as soon as you start pressing extra buttons the cashier knows you are not giving a tip. I tip generously at dine in restaurants but tipping for pickup is ridiculous.
I remember in 2021, Wall Street Journal and Readers Digest started pushing the idea that now that covid exists, everybody needs to be tipped unless they legally can't be (like US mail carriers). I worked in customer service until almost two years ago and I find the idea of having to tip everybody everywhere to be ridiculous. I put their stuff in a bag and handed it to them. Why should I have been entitled to having to guilt people into giving me extra money for doing my job?
Paying $15 for that wrap is the real crime. Why do you shop there?
It's an airport
those prices turn nice people into hijackers
Hijacking is soo 80's. Gotta up your game.
An explanation, but not an excuse.
Do I get the tip in this instance?
Is this at the Newark airport? I flew through there a couple weeks ago and think I went to this same checkout and was equally annoyed.
Since it's self-service, I'll just tip myself by keeping the money lol
Yeah my many years as a cashier makes my cashiering efforts VERY expensive. Due to my experience, my effort is worth atleast the price of that Vita Coco!
There is a 3% tax added specifically to cover extra pay for Airport Workers. Why are you being asked to tip for a self service kiosk.
I hate this. If I donβt tip Iβm an asshole. If I tip I let companies pay their workers like garbage.
Dear companies. Pay your employees more. Frankly Iβd be less insulted if they just rose the price by 20% then asking me to tip. IMHO if they employers did this they would just pocket the difference.
And Iβm guessing bus boys are paid even less than the server.
You're not a asshole if you don't tip, it's not your fault if companies don't treat their employees right
Donβt tip if youβre standing up!
Haha I guess I have a new personal motto
I'll have to remember that!
FYI - the airport workers don't care if you put $0 for the tip. In fact, this terminal has a very convenient "No Tip" button right there, which is better than the ones which require you to hit Custom then select "$0".
In fact, I've yet to find a single person who has objected to me putting $0 in one of these terminals. I've even asked when they are standing right in front of me, Do You Get This Tip? And in all cases, they've said no.
So it's a pure money grab by the management. So feel good about putting in a $0!
We need some common sense regulations on tips and hidden fees. They need to be limited in some way at this point and, preferably just banned altogether.
For a start, regulations that force any system with 'quick tip' buttons of 15/20/etc % HAVE to have a No Tip option as well. Can't force your customers to type out 0.00.
How about: The full price (including all unavoidable fees, etc.) must be listed and offered to the customer at all times?
It would also be nice to have prices listed including tax, which I believe is how itβs done in the EU.
Just steal at that point
This is seemingly an American only phenomenon. No one likes tipping, but if you patronize an establishment that abuses its staff with unlivable wages, you're condoning bad business. At least help the server out if they put in the effort. At a self checkout though??? foh
The only place I've seen this in self-service kiosks in the UK is in McDonald's, but in fairness they actually do have human staff that do quite a bit of work.
I have no idea if they actually get the tips though.
I don't understanding tipping up front. Before you've received your food...
Also feels like a threat asking for a tip immediately... Like, if you don't tip or they don't like the amount, the person making it is going to deliberately fuck with the food.
This is ridiculous ...
wow nice, where is that so I can avoid it like the black plague? that's ~$6 food anywhere else.
I'm getting airport vibes
15$ for a chicken ceasar wrap? I get chipotle chicken wraps just like that, in the same containers, for almost 10$ less at 711. In Canada.
Definitely an airport.
$25 for a god damn wrap and water?? Are you serious? I can go to a Mexican restaurant and get chips & salsa and Fajitas for 2 and a Coke for for cheaper!
CIBO Express is at the Newark New Jersey Airport. So the price is the usual airport overpriced stuff.
Whata... Who's is the tipping supposed to go to??
Shareholders
What happens if you put a negative number in the other box? Does it refund your card for that amount?
If it worked, IANAL, but they did ask how much you wanted to tip and willingly gave you money...seems like a solid defense...any lawyers wanna chime in?
Enter tip amount:
DROP TABLE *;
You should have bought something less healthy so you wouldn't have to pay the 3% fee
So stupid
Tip: -50%
I feel like this is just a lazy one system design for all. Its like subway's question when paying with credit card. I'm not tipping them to make a sandwich, just charge more for the sandwich.
I suspect you're correct. It's probably a default part of the POS system's checkout screens, and the manager is too technologically illiterate to customize it, or too lazy.
Nah the set up likely left this in even if it is optional precisely to socially pressure consumers into tipping.
Sure some might just not know any better, but the fact they are so ubiquitous in situations where tipping isn't expected broadly reeks of deliberate malfeasance.
Agreed. I had more empathy for tipping workers at self-service / carryout settings during the height of the pandemic (which is not over BTW). Now... Given that management has programmed these registers I find myself grudgingly tipping since I have to wonder if management has started paying them even more inadequately in anticipation of tipping.
I have somewhat magically decided I tip 10% at these things as there is no real guidance anymore. 20% for table service. Delivery... 15-20%?
Of course someone will come along saying to tip 0% to hold the line and force fair wages. I have some understanding of that argument too.
More like take this tip and suck it