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Recent Outages (lemmy.world)
submitted 10 months ago* (last edited 10 months ago) by [email protected] to c/[email protected]

Hey everyone, so as I'm sure everyone is aware Lemmy.World has been experiencing several outages throughout the last few days.

We have been investigating the root cause of these outages but believe that they are related to our current hosting provider (Hetzner) blocking access from ClouldFlare as (we think) they believe that our CDN is a DDoS'er, and is causing these disconnects to our backend server, problematic for sure.

We've opened support tickets with our current provider and are awaiting a response. We have no issue with being as transparent as possible with downtime. Anyone that is curious, can feel free to check out https://status.lemmy.world and https://dash.lemmy.world for up to the minute outage information. We are also looking into other fediverse friendly methods of posting status and outage updates

In the meantime, we are evaluating alternative hosting options and solutions to provide a high level of reliability to you, our users. Really, we want to say thanks to everyone for soldiering through all our technical growing pains.

Cheers

  • LW Infra Team
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[-] [email protected] 266 points 10 months ago

As always, the transparency is appreciated. Some growing pains are certainly to be expected

[-] [email protected] 237 points 10 months ago

Whenever I get frustrated by the outages I remind myself: still better than reddit.

[-] [email protected] 88 points 10 months ago

Thanks to lemmy I don't doom scroll anymore because either there is an outage or I read all the new content I'm subscribed to in 10-20 minutes

[-] [email protected] 30 points 10 months ago

That's mostly how I redditted for years. It was mostly for those moments in between things, on the toilet, laying in bed at night. Not something I did for long periods of time.

[-] [email protected] 12 points 10 months ago

Look at this guy with his reasonable social media use. YOU THINK YOU'RE BETTER THAN ME??

[-] [email protected] 7 points 10 months ago

Scrolling a few miles or so a day isn’t too bad, is it?

[-] [email protected] 8 points 10 months ago

Huh, I could keep up with my daily feeds before, now not so much.

[-] [email protected] 9 points 10 months ago

I fallback to one of the many instances that federate with lw. Don’t get frustrated at all bro

[-] [email protected] 6 points 10 months ago
[-] [email protected] 80 points 10 months ago

I don't blame you for this, but the uptime records are incomplete at best. I've experienced the site being down (and confirmed with Down for Everyone or Just Me), yet status.lemmy.world showed all systems operational. As I'm writing this, status.lemmy.world is missing most data up to yesterday and dash.lemmy.world shows 16 days uptime.

I have lots of respect to you for even having these. I also remember status.lemmy.world work mostly fine some time ago. But as of right now, both uptime monitors fail to serve their purpose.

[-] [email protected] 80 points 10 months ago* (last edited 10 months ago)

You need to hover over the status bar to see if there is any down time for that day. We can enable it to log incidents every time there is a burp, but we are still tuning alerts as we only have it create a incident when we ACK it in PagerDuty. You can always check the dashboard for up to the minute stats, as well as https://lemmy-status.org/endpoints/_lemmy-world We'll add this info to make things clearer <3

EDIT: Added more info to our status page, thanks for the feedback Machefi!

EDIT2: Also the missing data is due to us removing and adding more specific monitors for the different infra services.

[-] [email protected] 23 points 10 months ago

Excuse me stop being so cool, you're raising the bar too high for everyone else thank you

[-] [email protected] 80 points 10 months ago

Maybe its just the times I'm accessing but its seem better this week to me compared to the last few ones.

[-] [email protected] 43 points 10 months ago

Good luck, no pressure.

[-] [email protected] 41 points 10 months ago* (last edited 10 months ago)

On your Cloudflare account, if there was a change in the CNAME/A record being proxied vs. DNS only, that could cause an issue, as Cloudflare would then strip headers off the request that your Apache/Nginx would be looking for.

If you enabled HTTP DDoS protection in your Security -> WAF tab (I think that’s where it is) that could do this too. Might be worth disabling.

Also check for any headers your HTTP load balancer might be expecting, that Cloudflare could be stripping.

Might be worth tailing the webserver logs to see what happens to requests coming in from Cloudflare.

[-] [email protected] 37 points 10 months ago

Thanks for keeping us up to date, I don't mind downtime personally as long as I'm aware of what's going on

[-] [email protected] 36 points 10 months ago

Everyone talking about the downtime including lemme and me just enjoying lemmy like never before. I've experienced no downtime so far

[-] [email protected] 17 points 10 months ago

The beauty of a federated app is that I do not have to rely on lw or lemme. Use another instance and go on with my day 😃

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[-] [email protected] 30 points 10 months ago

So what you're saying is we were the ddosers all along 😹

[-] [email protected] 35 points 10 months ago

The hack is coming from inside the instance!

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[-] [email protected] 26 points 10 months ago

Let me be real. I never noticed outages stopping. It feels like it's daily, I'm used to it, but I think it happens so often that lemmy.world has lost its growth opportunity, and we alienated the normies. I'm still going to stay on Lemmy, and I believe you're doing the best you can, but we lost for the time being, the migration to Lemmy from Reddit is stunted.

[-] [email protected] 64 points 10 months ago

It didn't help that almost every other general purpose instance blocked sign-ups in June and early July either, or required an essay on the application. Lemmy.world was the only one that was even trying at all, and I will commend them for that.

Hopefully things will get better by the next time spez screws up. Because there will be a next time.

[-] [email protected] 11 points 10 months ago

Next time the lemmy join page needs to be improved so people can spread and don't try to centralize into a single instance and break the purpose of lemmy in the first place.

[-] [email protected] 24 points 10 months ago

Sure, but to be fair, there weren't really many general-purpose instances that were accepting sign-ups from anybody when the Reddit bullshit went down in June. That's part of why lemmy.world got as big as it did.

Most people who ended up on Squabblr and Discuit instead went there because they didn't have to write an essay to join or try to find a server that was accepting sign-ups and wasn't down a lot.

[-] [email protected] 10 points 10 months ago

Lemmy.world itself is bigger than Squabblr and Discuit combined

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[-] [email protected] 5 points 10 months ago

Squabblr and Discuit

Discuit is a place where 4142 people get together to find cool stuff and discuss things.

Squabblr doesn't have a count of active users (33k registered users)

I know we are low on the numbers, but still a bit higher than them.

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[-] [email protected] 9 points 10 months ago

Partly due to the fact..... lemmy itself, basically has no moderation or administration features at all....

So, the only way to assist with that issue, is stricter enforcement up-front.

Besides, if someone doesn't wanna take the time to have a verified email, and literally type 49 when registering an application.... I really don't wanna take the time to worry about having to potentially worry about them being spammers/etc.

[-] [email protected] 8 points 10 months ago

We shouldn't be trying to grow a single instance. That defeats the whole point of Lemmy. I started on Lemmy world and switched once I got fed up with the constant connection issues. Plus, Lemmy world blocked piracy communities so fuck that. I'm happy that I am able to quickly create an account on another instance.

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[-] [email protected] 23 points 10 months ago

Only thing that needs to be said here is: thank you for the best Lemmy instance (in my opinion) out there!

[-] [email protected] 20 points 10 months ago* (last edited 10 months ago)

Could look into Dacentec if you need more cheap servers. I use them for my stuff. YMMV since you're getting a hell of a lot more traffic than I am but they haven't blocked Cloudflare on mine yet so that's a plus. :)

[-] [email protected] 18 points 10 months ago

Hetzner is a pretty good provider. It would be nice to stick with them if possible.

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[-] [email protected] 15 points 10 months ago

I brows all, never noticed as outage lol.

[-] [email protected] 12 points 10 months ago

You guys rule. Thanks for all the hard work.

[-] [email protected] 10 points 10 months ago

Is there anything we can do to help? Donations? Tech volunteers? Visit hosting company with a baseball bat?

[-] [email protected] 6 points 10 months ago

I imagine spreading out across instances, and having accounts in instances beyond the biggest one helps, as it reduces traffic and strain on lemmy.world and its servers.

lemmy.world still deserves support, like with donations, though helping reduce the strain is something anyone can do, albeit small, though free of charge.

[-] [email protected] 8 points 10 months ago

Thanks for the transparency. I think you lost some trust with the Discord debacle, but this makes me feel a lot better about things.

[-] [email protected] 8 points 10 months ago

The transparency is appreciated.

[-] [email protected] 5 points 10 months ago

So the recent reports about ddos attacks were false alarms?

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[-] [email protected] 5 points 10 months ago* (last edited 10 months ago)

Thanks for keeping things running as Lemmy grows!

For what it's worth, I'm on all the time and have barely noticed the outages.

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this post was submitted on 24 Aug 2023
1084 points (97.3% liked)

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